Membership and what it costs

After The Record, pick the level that fits. Watch is priced per person: $400 a month for the first, $200 for each additional. Navigate and Advocate are one price for the whole household. All month to month: switch levels or cancel in any month.

Month to month Stable, staying readyWatch$400/monthper person Managed, not acuteNavigate$1,500/monthper household A live crisisAdvocate$3,500/monthper household
The record kept current as results arrive✓✓✓
A full review once a year✓✓✓
Back up to a higher level within 24 hours✓✓✓
Hours included each month–510
In the room at appointments**At the hourly rateFrom your hoursFrom your hours
Discrepancies routed as they land✓✓✓
Insurance and disability work–✓✓
Response timeNext business dayNext business daySame business day
Weekly family call––✓
Each additional household member*$200 a month eachIncludedIncluded
Each hour beyond what is included$475$475$475

* A household is up to three adults and two children. Advocate and Navigate, and their hours, cover all of them. Watch and The Record go one person at a time: Watch is $400 a month for the first and $200 for each additional; The Record is $5,000 for the first and $2,500 for each additional.

** Visits in person. Someone from us in the room at the appointments that carry a decision. A visit counts against your hours at three hours minimum, or the real time if it runs longer, because an appointment is the travel, the waiting room, the visit and the written notes. Hours are counted after the visit, so an appointment that runs late is never a problem in the room. Door-to-door transportation can be arranged, including a wheelchair-accessible vehicle.