Decision-ready care, and your family back
When a serious diagnosis arrives, two people get sick: the patient, and the caretaker. Someone in the family is quietly drafted into managing portals, records, insurance and calendars, and they are not trained for it and cannot put it down.
We take that work. We rebuild the medical story properly and find the parts that do not reconcile, so the caretaker can go back to being family.
Request a consultationA private conversation about your situation, and a straight answer about whether we are the right thing for it, including when we are not.
The work is information quality, not task completion. Good doctors make poor decisions when the evidence in front of them is stale, incomplete, or contradicts something sitting in another institution's file. Most coordination services measure whether the appointment got booked. We measure whether the person making the next decision had everything they needed, and whether anything in the record disagreed with anything else.
01The story we rebuild
Not a folder of records. A reconstruction: what happened, what was supposed to happen, what happened next, what is missing or uncertain, and which questions still need to reach a clinician. One document that holds the whole history, in print and online, reachable from anywhere at any hour and kept current rather than assembled once and frozen. The caretaker stops being the only copy of the story.
02The discrepancies we catch
Where two reports disagree. Where a result is old enough to be misleading. Where a finding was noted once and never followed up. We do not resolve these ourselves and we never offer a clinical opinion. We name them and route them to the specialist who should resolve them, because this is where the most preventable harm lives and it is nobody's formal job to look.
03The chain we optimize
The best surgeon is not the product. The chain is the right institution, the right specialist, the right test, the right person both performing and reading that test, and continuity back to whoever makes the decision. An excellent surgeon deciding from a study read by whoever was rostered that day is still a bad chain, and families almost never know to ask.
Why this firm exists
The founder has been the caretaker in her own family since she was nineteen: a father's stroke, a mother's heart surgery, a wife's brain cancer, and her own diagnosis. The method came from eleven years of leading data science, where the job was deciding whether a number could be trusted. The whole story is here.
What it costs
Every engagement starts with the records audit, which is a complete piece of work on its own. What you pay after that is month to month, and you choose it once you have seen the audit.
- $5,000 once
- The records audit, delivered inside thirty days. Always first, and yours to keep.
- $3,500 a month
- While it is a crisis. We are in the room and moving the same day.
- $1,500 a month
- While the condition is managed rather than acute. Remote, and it does not care where you live.
- $5,000 a year
- To keep the record current once it is not, with priority back in if something acute happens again.