Frequently Asked Questions

Because a care problem is often a record problem. Decisions are being made by clinicians who each see a fraction of the file. Until the record is whole, advocacy is guesswork delivered confidently.

If you are in an acute situation this week, say so on the call and we will talk about what can run alongside it.

No. It replaces the unpaid job somebody in your family is currently doing at eleven at night: chasing records, reconciling what three offices said, and trying to remember what was decided in March.

Board Certified Patient Advocate certification is in progress and not yet held. We will not describe it as anything else until it is.

No. The record is paid once. Membership is month to month: cancel anytime, or switch levels in any month, and you are billed to the day you stop. Included hours are prorated the same way, so a partial month carries a partial month of hours.

If you leave Watch and come back later, we start with a new record, because the old one will be out of date by then.

Because something will be. Members skip the rebuild. The file is already whole and already current, and we activate within twenty-four hours instead of starting a thirty-day audit while you wait. It is the difference between having the record and going to find it.

Advocate and Navigate are one price for the whole household: up to three adults and two children, sharing the same hours. Watch is per person, $400 a month for the first and $200 for each additional. The Record is built one person at a time, $5,000 for the first and $2,500 for each additional household member. See membership pricing.

No. This is private pay. We do not bill insurance, and we do not work for one.

To the ones that carry a decision. A visit counts against your plan's hours: three hours minimum, or the real time if it runs long. Door-to-door transportation, wheelchair accessible, can be arranged. See memberships.

Nothing stops on its own, and nothing is forfeited. There is often more record work in the weeks after a death than in the weeks before it: final bills still arriving, claims still adjudicating, insurers asking for documentation, and an estate that needs the file. If you want us to carry that, we carry it.

Either way you pay pro-rata to an end date we agree with you, not one the calendar picks. Stop the day it happens and the rest of the month is refunded. Ask us to work three more weeks and you pay for three weeks. You are never paying out a month you did not want, and there is no term to buy your way out of.

The record stays yours, as it has been since the day the audit landed. If someone else in the household is on the membership, theirs carries on untouched.

No, those go to referral partners and an attorney. The record work after a death, the final bills, claims and insurer paperwork, we carry for as long as you want it.

No. We are not clinicians and we do not offer a clinical opinion or a diagnosis. We make sure the clinician has the complete picture, and that the questions the family needs answered actually get asked out loud.

No. We triage and refer. On a disability or benefits fight we will tell you when it needs a lawyer and what kind.

No, and that is deliberate. The response time is written into the contract in business days: same business day on Advocate, next business day on Navigate and Watch. A promise to answer at any hour is a promise that fails in exactly the week you need it.